We're here to help.
Let's work
through it.
Questions before buying, an order to check, or a device that needs attention? Get in touch. Please allow 24–48 hours for a reply.
Send an email.
support@nohli.comFor product questions and order help. Returns, refunds, repairs, privacy requests, and legal matters must be submitted by email. Include your order details so we can find the right purchase.
Email NohliOpen a ticket.
Join Nohli on DiscordTickets are for technical support only, including setup help and troubleshooting. You can request a voice call through your ticket. Returns, refunds, repairs, privacy requests, and legal matters must be emailed to support@nohli.com. Please allow 24–48 hours for each reply.
Open DiscordHelp us find your order.
When contacting us about a purchase, include:
- Date of purchase
- Product purchased
- Full name on the order
- Shipping address
- A clear description of the issue
Do not send your API key, passwords, or payment-card details.
Before you send a message.
A quick response does not change that window: please allow 24–48 hours for each reply, including within an ongoing email thread. We will work toward a resolution, but email is not live chat and an immediate reply is not guaranteed.
You can always request a voice call through Discord for technical troubleshooting. We will coordinate a time with you.
The FAQ covers included batteries and the charger, API billing, hotspot requirements, replies, and tracking.
Please allow 2 weeks for fulfillment before shipping. Your tracking email arrives when the order ships, not immediately after purchase. Faster carrier service does not shorten fulfillment.
For a return or repair, review Returns & Repairs and contact us before sending your device.