Shipping Policy

Nohli ships from New York using Pirate Ship, with carrier service generally provided through UPS, USPS, or another available carrier selected during fulfillment.

Standard website shipping is available only within the United States and Canada. If you are outside these countries, email support@nohli.com before ordering to ask whether shipping can be arranged for your location.

Enter your complete address at checkout to confirm shipping availability and available options. Include the company name when applicable and every required apartment, suite, or unit number. Use your real name, not a nickname or fake name. Orders placed under a nickname or fake name will be canceled and refunded. If checkout shows shipping as unavailable or asks you to contact us, Nohli must confirm availability for that address before the order can proceed.

We do not ship to P.O. boxes, APO/FPO addresses, or military addresses.

Allow 2 weeks for assembly, configuration, testing, and fulfillment before shipping.

Shipping time begins only after the order has been completed and transferred to the carrier. Carrier transit time is separate from fulfillment.

Requests for faster fulfillment do not guarantee that an order will be completed sooner. Carrier delivery estimates begin when the carrier first scans the parcel, not from the order date or payment date. If your order is time-sensitive, please consider this before placing the order.

Choosing a faster shipping service at checkout, including one-day or expedited shipping, affects carrier transit time only after Nohli has finished fulfillment and handed the package to the carrier. It does not shorten assembly, configuration, testing, packaging, or fulfillment time.

Once an order ships, Nohli will send a shipping confirmation email with the PDF setup booklet, a link to buy additional WENJOOP batteries, the tracking number, and a tracking link when available. Customers are responsible for monitoring tracking updates and responding quickly to carrier notices, delivery attempts, pickup requirements, or address issues.

Your tracking email is sent when the order ships, not immediately after purchase. Please allow for the 2-week fulfillment period before carrier transit begins. If you email Nohli about tracking, include the date of purchase, product, full name on the order, shipping address, and checkout email.

You are responsible for providing accurate shipping, billing, and contact information at checkout. Nohli is not responsible for delays, failed delivery, returned parcels, abandoned parcels, or additional costs caused by incorrect, incomplete, outdated, or unreachable information.

Use your real name, a real email address, a reachable phone number, and a complete delivery address. Include the company name when applicable, along with all required apartment, suite, unit, floor, building, or access details. Orders using nicknames or fake names will be canceled and refunded. Orders with fake contact information, unreachable phone numbers, or incomplete address details may also be canceled before fulfillment.

Nohli reserves the right to cancel an order before dispatch if the shipping address appears incorrect, incomplete, or cannot be verified as a real delivery address. We do not accept address changes after an order is placed. If required details are missing, including an apartment or unit number, we will cancel the order, issue a refund to the original payment method, and email you after cancellation. You can then place a new order with the correct, complete address. After dispatch, contact the carrier directly with your tracking number about any available delivery options; Nohli cannot change the address.

If our address-validation system flags a possible missing apartment or unit number for an otherwise deliverable UPS shipment, Nohli reserves the right to add Signature Required service. If delivery cannot be completed, UPS may hold an eligible package at a pickup location, subject to its service availability and instructions. A signature requirement does not correct an incomplete address or guarantee that a package will be held for pickup instead of returned to Nohli. Monitor your tracking and follow any carrier pickup instructions.

Nohli aims to ship orders promptly, but delays may occur because of weather, carrier operations, high order volume, address verification, regional restrictions, holidays, customs or regulatory issues, or other circumstances outside our control.

If there is a significant fulfillment delay before shipment, Nohli will make a reasonable effort to contact you by email. If you email Nohli about an order, include the date of purchase, product, full name on the order, shipping address, and checkout email so the order can be located quickly.

Returned or abandoned parcels may not be recoverable from the carrier. If delivery fails for a customer-related reason, including an incorrect address, incomplete address, inaccessible delivery location, refusal, unclaimed parcel, failure to respond to carrier notices, or similar issue, the customer may request one replacement shipment by paying a USD 30 handling fee plus the new shipping cost.

If the customer declines those fees, or if the replacement shipment also fails to deliver, no further reshipment, replacement, or refund will be issued except where required by law.

If delivery fails for a carrier-related reason, Nohli may offer one replacement shipment at our cost after review. Once a carrier marks a package as delivered, the order is generally treated as delivered. If you cannot locate a delivered package, contact the carrier first with your tracking number.

For security and loss-prevention purposes, devices from failed, returned, abandoned, lost, or unrecoverable shipments may be restricted from activation or online services.

If your device arrives physically damaged or does not power on when first received, you must contact support@nohli.com within 48 hours of delivery. Include your date of purchase, product, full name on the order, shipping address, checkout email, order reference if available, and clear photos and video showing the damage or power-on issue.

For shipping or packaging damage, also show the outer package, inner packaging, and the product's condition. An unboxing recording is not required; provide clear photos and video that document the issue.

Nohli will review the information and begin troubleshooting under the Returns & Repairs policy. Damage caused after delivery, by improper handling, or by customer misuse is not covered. Nothing in this reporting requirement limits rights that cannot legally be waived.

Address changes are not accepted after an order is placed. If you need to correct your address before dispatch, the order must be canceled and refunded so you can place a new order with the correct details. Cancellations can be requested only before dispatch. Once dispatched, an order is final except where required by law or covered under an applicable return, refund, or repair policy.

Any approved cancellation before dispatch is subject to a required 5% payment-processing fee. If Nohli approves a cancellation after the order has been packaged, a shipping label has been created, or tracking has been generated, the cancellation is subject to a required 15% packaging, handling, and payment-processing fee.

Shipping fees are non-refundable after dispatch.

Nohli may update this Shipping Policy from time to time. The current version will be posted on this page with the latest update date. Unless otherwise required by law, the version posted at the time of purchase generally applies to that purchase.