Privacy Policy

We collect information needed to operate the website, fulfill orders, provide support, and make the devices work.

• Order and contact information: name, email address, phone number, shipping address, billing address, order details, and checkout information. We do not offer international shipping directly through the website. For international requests, contact support@nohli.com.
• Payment information: payments are processed by Stripe. We receive limited payment status and billing details, but we do not see or store your full card number.
• Device and account information: if a device dashboard or account feature is provided, we may collect the email, login credentials, device identifier, device API key or token, and which device is linked to your account.
• Device and usage data: basic diagnostics, connection status, error logs, request timing, device model, and other information used to troubleshoot and improve the product.
• Questions, images, and files: typed questions, camera images, or uploaded files you submit through a Nohli device or service so an AI response can be generated.
• Support and communication records: emails, Discord messages, order questions, troubleshooting details, and other information you send to us.
• Cookies and analytics: basic website usage data such as pages visited, device/browser type, approximate location, IP address, and performance information.

We use information to process payments, assemble and fulfill orders, ship products, contact you about your order, verify order details, provide setup help, troubleshoot devices, generate AI responses, maintain security, prevent abuse or fraud, improve Nohli products, comply with legal and tax requirements, and send product updates only when you choose to receive them.

We may use your name, email address, or phone number to contact you about an order, support issue, preorder, missing information, address problem, or product concern. If order information appears fake, incomplete, or unreachable, the order may be delayed or canceled under our Order Policies.

Nohli devices use remote AI processing to answer typed questions or camera-based questions. Paid devices currently use OpenAI-powered processing through Nohli-controlled API access. Your question, image, or file content is sent over the internet to generate a response.

Nohli does not intentionally store customer-submitted problem photos on Nohli servers or manually view them during normal operation. If you send a photo, screenshot, or example to support, we may review that support message to help you. AI providers may process submitted content to provide the response according to their own systems, policies, and agreements.

Do not submit sensitive personal information, private documents, financial information, medical information, passwords, or anything you would not want processed by an online AI service.

We use trusted service providers to run the business and provide the product. These may include Stripe for payments, Pirate Ship, UPS, USPS, or other carriers for shipping, GoDaddy or related infrastructure for hosting and email, OpenAI or other AI providers for response generation, Discord for preorder and community communication, and basic analytics or website tools.

These providers may process information only as needed to provide their services to us. We do not sell or rent your personal information.

Nohli is based in New York, United States. Our website, support systems, payment provider, AI providers, hosting providers, and shipping tools may process information in the United States or other locations where those providers operate.

If you access Nohli from outside the United States, you understand that your information may be transferred to and processed in the United States, where privacy laws may differ from those in your country.

We keep information only as long as reasonably needed for the reason it was collected. Order, payment, tax, and shipping records may be kept for legal, accounting, warranty, fraud-prevention, chargeback, and business record purposes. Support records may be kept so we can continue helping with the same order or device.

Device logs, diagnostics, and troubleshooting information are kept only as long as reasonably needed to operate, secure, and improve the product. When information is no longer needed, we delete, anonymize, or securely archive it where appropriate.

You may ask to access, correct, delete, or receive a copy of personal information we hold about you. You may also ask us to stop marketing messages or limit certain optional uses of your information.

To make a request, email support@nohli.com and include enough information for us to identify your order or account. We may need to keep certain records when required for legal, tax, security, fraud-prevention, chargeback, or legitimate business reasons.

We use reasonable administrative, technical, and physical safeguards to protect personal information, including access controls and secure service providers. No website, device, server, or internet transmission is perfectly secure, so we cannot guarantee absolute security.

We may use cookies and similar technologies to operate the website, remember preferences, understand site performance, and improve the shopping experience. You can manage or disable cookies in your browser settings, but some site features may not work correctly without them.

Nohli products are study tools, but the website is intended for purchases by adults. We do not knowingly collect personal information from anyone under 16. If you believe a minor has provided personal information without proper consent, contact support@nohli.com and we will review and delete it where appropriate.

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date above. Continuing to use the website, services, or devices after a change means you accept the updated policy.

Privacy questions, requests, and support messages can be sent to support@nohli.com.