Nohli
Last updated: July 10, 2026
Thank you for choosing Nohli. If you need a return, refund, or warranty review, please read the conditions below before starting a request. This policy applies to eligible Nohli hardware purchases and controls matters relating to returns, refunds, and warranty service, except where non-waivable law provides otherwise.
To begin a return, refund, or warranty request, email returns@nohli.com with your order reference and a brief description of the issue. If available, include clear photos, video, diagnostics, or troubleshooting details that help explain the problem.
Nohli will review the request and, if the request is approved for return review, provide instructions on where and how to send the item. Items returned without prior written approval may be refused, returned to sender, or excluded from refund or warranty consideration.
Nohli accepts returns of eligible items within 30 days of confirmed delivery. To qualify, the item must be unused, not activated, not bound to any account or online service, and returned in its original packaging with all included accessories, manuals, inserts, and materials.
Missing accessories, damaged packaging, signs of use, activation, account binding, or other condition issues may reduce the refund amount or make the item ineligible for return. The customer is responsible for the cost of shipping an item to Nohli for return, warranty, or inspection review, unless Nohli confirms otherwise in writing.
If Nohli rejects a return or determines that no covered defect exists, the customer may request that the item be shipped back. The customer must pay the return-to-customer shipping cost through PayPal before Nohli sends the item back.
The following items and charges are final sale or otherwise not eligible for return or refund, except where required by law:
If your device arrives physically damaged or does not power on when first received, contact returns@nohli.com within 14 days of confirmed delivery with your order reference and clear photos or a short video showing the issue.
Delivery damage, loss in transit, missing parcels, and packaging damage are reviewed under the Shipping Policy. A device reported as dead-on-arrival is not automatically deemed defective. Nohli may require troubleshooting, photos, video, diagnostics, or return inspection before confirming whether the issue qualifies for repair, replacement, refund, or other support.
If Nohli confirms a covered dead-on-arrival defect after review, Nohli may resolve the issue through repair, replacement, refund, or another reasonable remedy at Nohli's discretion, subject to applicable law.
Nohli provides technical support because these are custom built devices and occasional setup or technical problems may occur.
Before a return, replacement, or refund is considered, the buyer must give Nohli a reasonable opportunity to inspect and troubleshoot the issue. Batteries are not included with Nohli calculators and are supplied by the customer, so troubleshooting may involve checking the batteries, WiFi connection, API configuration, software settings, camera positioning, or other device functions.
When a genuine hardware defect is confirmed and was not caused by the buyer, Nohli will first attempt to resolve the issue through technical support. If technical support cannot resolve the problem, Nohli may offer a repair or replacement with a comparable tested unit.
A refund may be considered only when a verified defect cannot reasonably be corrected through support, repair, or replacement.
The following issues are generally not considered hardware defects and may not qualify for return, replacement, refund, or warranty service unless Nohli determines otherwise after review:
After a returned item is received and inspected, Nohli will notify the customer whether the refund is approved or denied. Approval is not automatic and may depend on the product condition, eligibility window, return reason, and compliance with the applicable return instructions.
Approved refunds are issued to the original payment method within 10 business days after approval. Banks, card networks, and payment providers may require additional time to post the funds to the customer's account.
An approved refund covers the eligible product purchase amount only. Original shipping charges, return-to-Nohli shipping charges, and any return-to-customer shipping charges are non-refundable. To the fullest extent permitted by applicable law, a payment-processing fee of up to 5% may be deducted from an approved refund.
Nohli hardware includes a limited 90-day warranty beginning on the date of delivery. This limited warranty covers defects in materials or workmanship under normal intended use.
This limited warranty does not cover normal wear and tear, cosmetic wear, scratches, marks, discoloration, used-calculator condition, screen imperfections that do not affect normal operation, misuse, accidents, abuse, liquid damage, unauthorized disassembly, unauthorized modification, improper batteries, improper power supply, failure to follow setup instructions, network or WiFi conditions, carrier or internet outages, online AI service availability, software changes, or products purchased from unauthorized resellers, second-hand sellers, or any party other than Nohli.
To submit a warranty claim, contact returns@nohli.com with your order reference and a clear description of the issue. Nohli may request photos, video, diagnostics, troubleshooting results, or additional information before confirming eligibility.
Warranty service is provided only after Nohli reviews the claim and confirms a covered defect. For an approved covered defect, Nohli may resolve the claim by repair, replacement, replacement parts, software support, troubleshooting, or another reasonable remedy at Nohli's discretion. For approved covered defects, Nohli covers replacement reshipping.
After a device is delivered to Nohli for an approved repair review, repair processing and return shipment may take approximately one to two weeks. This estimate is not guaranteed and may vary based on inspection findings, parts availability, testing, and shipping conditions.
Nohli aims to evaluate requests fairly and provide clear setup materials, tutorials, and troubleshooting guidance. Once a product is in the customer's care, however, many variables are outside Nohli's control. Batteries are not included and are customer-supplied, so battery selection, installation, condition, storage, and use are the customer's responsibility. Refund approval is therefore subject to strict review. Failure to follow the supplied setup, battery, WiFi, handling, or troubleshooting instructions may be treated as customer-caused error and may make the request ineligible for warranty, return, replacement, or refund consideration.
Customers should contact support@nohli.com before initiating a payment dispute and provide Nohli with a reasonable opportunity to investigate and resolve the issue.
If a payment dispute is filed without any prior attempt to contact support, Nohli may contest the dispute and submit available evidence. This may include the customer's acceptance of posted policies, checkout information, device testing records, fulfillment records, tracking information, support history, and evidence that the customer did not attempt to resolve the issue directly.
Failing to contact support before filing a dispute may materially weaken the customer's claim because Nohli was not given an opportunity to investigate or provide an available resolution.
The final outcome of a payment dispute is determined by the card issuer, payment provider, or financial institution. Nothing in this section removes any rights that cannot legally be waived.
Nothing in this Returns & Warranty Policy limits, excludes, or replaces any refund, return, warranty, guarantee, or consumer protection right that cannot legally be waived under applicable law. Where non-waivable rights apply, those rights remain available regardless of this policy.
To the maximum extent permitted by applicable law, Nohli's total liability for any return, refund, or warranty claim will not exceed the original purchase price paid for the product giving rise to the claim.
Except where prohibited by law, Nohli will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to a return, refund, warranty claim, device issue, delay, interruption, or inability to use the product.
These terms are governed by the laws of the State of New York, without regard to conflict-of-law principles, except to the extent applicable consumer protection laws provide non-waivable rights in another jurisdiction.
Where legally permitted, disputes relating to returns, refunds, or warranty claims will be handled in the state or federal courts located in New York. This does not limit any venue or dispute rights that cannot be waived under applicable law.
Nohli may update this Returns & Warranty Policy from time to time. The current version will be posted on this page with the latest update date. Unless otherwise required by law, the version posted at the time of purchase generally applies to that purchase.